Making a Claim

1. Immediate Notification

As soon as you become aware of an incident or issue that may lead to a claim, please notify your underwriters immediately using the contact details provided in your policy schedule. If you do not have the schedule to hand, you can contact the Underwriters directly. Make sure you provide them with your details including:

  • Address
  • Telephone
  • Email

2. Acknowledgment of Your Complaint

The underwriter will acknowledge receipt of your complaint promptly. You will be provided with the name and title of the individual responsible for handling your claim, ensuring you have a direct point of contact throughout the process.

3. Information & Documentation

To assist with the assessment of your claim, please provide all relevant information and documentation related to the incident. This may include contracts, correspondence, reports, or any other documentation that supports your claim.

4. Process and Updates

The underwriters will process your complaint as swiftly as possible. You will be kept informed of the progress and any developments related to your claim. 

5. Resolution

The goal is to resolve your complaint as quickly as possible. 

3. Further Assistance

If, for any reason, you are dissatisfied with the response or resolution, or if they are unable to resolve your complaint within the eight-week timeframe, you may have the right to refer your complaint to the Financial Ombudsman Service. The Ombudsman offers an independent review service designed to resolve disputes between consumers and financial bodies.

Get in Touch Today

If you find yourself in a situation where you need to make a claim on your policy, please follow the process outlined above to ensure your claim is handled efficiently and effectively. Should you need anything else, please feel free to get in touch. 


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